This guide outlines the steps to resolve this issue, ordered from the most common solutions to advanced troubleshooting.
Note: This method works for some users but not all.
The error in SmartPSS is a common issue encountered by users of Dahua, Amcrest, and OEM surveillance systems. While live viewing usually works perfectly, retrieving recorded footage triggered via the network software fails abruptly.
Use :
If it works on your phone but not your PC, the issue is uniquely tied to the Smart PSS software installation or your PC's firewall.
If yes, the hard drive is fine; the issue is strictly a Smart PSS network/software problem.
SmartPSS can record to your PC's hard drive or the NVR's hard drive. If it is set to look for files on your PC (Local) but they don't exist, it will fail. Failed To Start Playback Netsdk Returns Error Smart Pss
By default, Smart PSS uses for streaming because it is fast. But UDP is unreliable on poor WiFi. If packets drop, the Netsdk returns an error instead of displaying artifacts.
This error points to a communication breakdown between the local computer's network software development kit (NetSDK) and the storage drive of the Digital Video Recorder (DVR) or Network Video Recorder (NVR). Core Causes of the NetSDK Playback Error
In cases involving local SD card storage, reformatting the card has been known to immediately clear the error and restore playback functionality. This guide outlines the steps to resolve this
A time mismatch between your computer and the recorder corrupts playback requests. Step-by-Step Solutions
Smart PSS searches for footage based on the time zone and clock of your computer. If your PC says it is 3:00 PM, but your NVR clock is accidentally set to 1:00 PM (or a completely different year), the software will request a video file that the NVR believes does not exist yet. The NVR then rejects the request via NETSDK.
Are you accessing the cameras (same building) or remotely (over the internet)? SmartPSS can record to your PC's hard drive