This happens if buttons are held down too long or pressed accidentally in transit. Let the screen go blank and try again. Code Not Accepted Online
A: No. For security reasons, the Digital Secure Key can only be active on one mobile device at a time . If you try to set it up on a second phone, the first phone is automatically deactivated.
Remember that you can only have one active primary Secure Key (either one physical device or one digital app) associated with your personal online banking profile at any given time. Activating a replacement will automatically deactivate the previous device. hsbc replacement secure key exclusive
If you simply request a replacement physical device, the system will charge you. Instead, select "Activate Digital Secure Key."
HSBC is not alone. Barclays has already killed its "PINSentry," and NatWest is phasing out its card reader. By 2027, This happens if buttons are held down too
Use the activation code sent to you separately, or request a new one via the on-screen prompt.
Importantly, the Digital Secure Key acts as a for the physical Secure Key. Once you activate it, your physical device will be deactivated and can no longer be used. For this reason, HSBC strongly encourages all customers to switch to the Digital Secure Key as soon as possible. For security reasons, the Digital Secure Key can
Published: May 2026
By making the switch now, you stay ahead of the curve and ensure that you have uninterrupted access to all of HSBC’s digital banking services. The age of the physical token is ending – embrace the exclusive replacement and bank with confidence.
HSBC generally provides replacement keys free of charge .
It isolates your security credentials from internet-connected devices. Signs You Need a Replacement Secure Key