Servers, laptops, mobile devices, IoT equipment, and networking infrastructure.
| Category | Capability Area | Core Questions | |---|---|---| | Trustworthy Data | Change management | How do you manage audit trails of asset record changes? | | Trustworthy Data | Data management | How often do you reconcile inventories to certify license metrics? | | Trustworthy Data | License management | How are software contracts digitalized for renewal preparation? | | Trustworthy Data | Security management | How are EOL/EOS software identified and prioritized for patching? | | Lifecycle Management | Specification | What is your approach to specifying requirements for new assets? | | Lifecycle Management | Acquire | Are software purchases handled centrally through procurement? | | Lifecycle Management | Development | What is the process for defining your technology stack? | | Lifecycle Management | Release | How frequently are new releases planned and agreed upon? | | Lifecycle Management | Deployment | Do you fully understand applications being utilized across your organization? | | Lifecycle Management | Operate | How do you manage provisioning, resizing, and asset reclamation? | | Lifecycle Management | Retirement | What percentage of retired hardware assets are tracked for software reuse? | | Optimization | Relationship management | How regularly do you review software requirements with stakeholders? | | Optimization | (Additional capabilities) | (Various financial and strategic optimization competencies) |
ISO 19770-1:2017 organizes ITAM capabilities into 14 competency areas across five categories:
| Organization Type | Primary Motivations | |---|---| | End-user organizations | Reducing inefficiencies from vendor-specific license models; achieving internationally-recognized ITAM framework; ensuring maximum value from IT assets while reducing IT-related risks, including security risks | | SAM Practitioners | Having a common, globally accepted approach to effective SAM; using the 27 process areas as an implementation plan | | Service Providers | Enhancing quality of service delivery to customers; demonstrating robust governance | | Regulated Industries | Meeting compliance and contractual requirements; supporting decision-making surrounding IT assets | Iso 19770-1 Pdf
The ISO 19770-1 standard is relevant to any organization that uses software, including:
: Prepares organizations for vendor audits, significantly reducing the risk of heavy fines.
Requires internal audits, monitoring, and measurement to verify that IT assets are managed correctly. | | Trustworthy Data | License management |
Identifying unauthorized or end-of-life software helps security teams mitigate vulnerabilities before they can be exploited.
The Definitive Guide to ISO/IEC 19770-1: Navigating the PDF Standard for IT Asset Management
Identifying and mitigating legal, financial, and security risks associated with software licenses and hardware. | | Lifecycle Management | Acquire | Are
ISO/IEC 19770-1 is the internationally recognized standard for IT Asset Management (ITAM) processes. It specifies a set of best practices to help organizations manage the lifecycle of their software and hardware assets effectively, focusing on governance, risk reduction, cost control, and compliance.
When to seek external help
