In this guide, we will explain exactly what resetpass.bat is, how to locate it for free, and the step-by-step process to reset your SEPM password in under ten minutes.
The resetpass.bat utility is located in the folder of your SEPM installation directory. Depending on your system architecture, look in one of these default paths:
The natively supported method to recover a console login is utilizing the feature. This triggers SEPM to query its internal database, generate an explicit security token, and dispatch a temporary link to the email on file. Step-by-Step Recovery Process In this guide, we will explain exactly what resetpass
Before running, right-click the file and select "Properties" -> "Details." If the file was created after 2022, you might be running a version where Broadcom disabled this feature.
: If you are using an older version, it is typically located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools . This triggers SEPM to query its internal database,
Go back to the login screen and click to prompt the console to generate a token.
If you cannot find the file on the server, mount the original SEPM 14 installation ISO. Go back to the login screen and click
Symantec Endpoint Protection (SEP) and its management console, SEPM, are commercial products. Thus, downloading them usually requires a valid license and an account with Broadcom (which acquired Symantec's Enterprise Security business).
Copy and paste the following official script logic exactly as shown:
By following this guide, you have saved your organization hours of reinstallation time and avoided a major security headache. Bookmark this page, share it with your junior admins, and always, always keep a local copy of the Tools folder backed up.