Since this is a legacy version (19.7), the exact installer may not be on the official site anymore, but the installation process is similar for all Technician Editions.
: From the list of available USB devices shared by the customer, select the one you wish to service.
: After installation, the software will display a unique Technician ID (v2) or require your IP Address (v1.9.7) to facilitate customer connections. 2. Customer Side: Module Setup usb redirector technician edition 19 7 install
: Ensure your firewall allows incoming and outgoing traffic for this application.
Instruct the customer to launch the executable. It runs instantly without a full installation process. Since this is a legacy version (19
The customer must enter your public IP address (or DDNS hostname) into the program interface and click Connect . Step 4: Connecting and Redirecting USB Devices
: Send the module (approx. 2MB) to your customer via email, direct download, or cloud storage. It runs instantly without a full installation process
(optional) → Next .
Double-check that TCP port 3203 is allowed in Windows Defender Firewall and correctly routed through your hardware router. Missing local hardware drivers on the technician's PC.